This section provides answers to frequently asked questions about our services, helping you quickly find the information you need.
General Inquiries
What are the working hours of Al Baraka Bank Sudan?
Official working hours are from Sunday to Thursday, 8:00 AM to 3:00 PM. Some branches may vary. Please check the official website or contact customer service.
Where can I find the nearest branch or ATM?
You can locate the nearest branch or ATM via the official website or by sharing your current location (if available).
How can I contact customer service?
You can contact customer service via the official numbers, visit a branch, or use the contactform on the website.
What are the requirements to open a new account?
Opening an account requires submitting valid identification documents and completing theaccount opening form in accordance with Central Bank of Sudan regulations.
What types of accounts are available?
The bank offers current accounts, savings accounts, and investment accounts compliant with Islamic Sharia.
Bank Accounts
How can I check my account balance?
Via the mobile banking app, ATMs, or by visiting a branch.
How can I view recent transactions?
Through account statements in the mobile app or by requesting a statement from a branch.
Can I request an account statement?
Yes, electronically through the app or physically at a branch.
Why was an amount deducted from my account?
It may be due to a transaction (withdrawal, transfer) or service fees. Contact customer service for details.
How can I update my phone number or email?
By visiting the nearest branch to ensure security and compliance requirements.
Banking Cards
How do I activate my card?
Through ATMs or Via mobile banking app.
What should I do if I forgot my PIN?
You can reset it via an ATM or by visiting a branch.
What should I do if my card is blocked?
Contact customer service to identify the reason and reactivate it.
How do I report a lost or stolen card?
Immediately report through customer service or visit a branch to block the card.
Financing
What types of financing are available?
Sharia-compliant financing such as Murabaha, car financing, and goods/services financing.
What are the requirements for financing?
Subject to bank policies and Central Bank regulations, including creditworthiness assessment.
How is the monthly installment calculated?
Based on the financing amount and duration after application review.
How can I apply for financing?
Through bank branches or digital channels.
How can I track my financing request?
Through the branch or customer service.
Digital & Mobile Banking Services
How do I register in the mobile banking app?
Via the app steps or with assistance from branch staff.
What if I cannot log in?
Verify your credentials. If the issue persists, contact technical support.
What if I forgot my password?
Use the “Forgot Password” option or contact customer service.
Can I transfer money via mobile?
Yes, according to approved limits.
Are international transfers available?
Yes, in accordance with Central Bank regulations.
Security & Fraud
Is WhatsApp Business service secure?
Yes, the bank uses advanced security and encryption systems.
How can I protect my account from fraud?
Do not share banking details and avoid suspicious links/messages.
What should I do if I receive a suspicious link?
Do not click it and report immediately to the bank.
Does the bank ask for passwords or PINs?
No, the bank never asks for passwords or PINs.
Complaints & Support
How can I submit a complaint?
Through customer service or by visiting a branch.
How can I follow up on a complaint?
Using the complaint number or via customer service.
I want to speak to a customer service agent.
Your request will be forwarded during official working hours.
Additional Questions
Are services compliant with Islamic Sharia?
Yes, all products and services comply with Islamic Sharia.
Can someone open an account on behalf of another person?
Yes, according to legal regulations and Central Bank instructions, via branch visit.
Can I update my data online?
Currently, some updates require visiting a branch for compliance reasons.